0
0
Subtotal: CHF 0.00
No products in the cart.

Terms and conditions

Terms of payment

Payment is generally only possible online. In exceptional cases (e.g. if an organisation does not have a company credit card), (advance) payment by invoice is also possible for a fee of CHF 10. However, the order must be placed at least 5 working days before the desired delivery or performance date.

Terms of delivery, exchange and return

The delivery of documents such as the treasure maps of the Detective-Trails, Detective-Trails Home, Rätsel-Krimis to print out yourself, detective ID cards etc. takes place immediately after payment with the activation of the documents in your account or via download link for vouchers.

Physical products (dispatch only within Switzerland):
On-site collection: The physical items can only be purchased in Ittigen at the main location of MyCityHighlight AG and not from any external sales outlet/partner organisation.
Dispatch: The items are delivered within 3-5 working days. For the delivery of physical products, we charge the following packaging and shipping costs for Switzerland:

  • Book, Rätsel-Krimis (up to 3 pieces), riddle booklets (up to 5 pieces of the anthology or 10 pieces of riddle booklets no. 1-4), products/fan articles with height <2cm: CHF 3.00
  • Soft toy, card game, team kit, products/fan merchandise with height >2cm, combination pack or several books/Rätsel-Krimis (from 4 pieces), riddle booklets (from 6 pieces of the anthology or from 11 pieces of the riddle booklets no. 1-4): CHF 9.50

Delivery is at the risk of the recipient. If you have any queries, please contact hc.sliart-vitketedobfsctd@ofni

MyCityHighlight AG accepts no liability for damage or defects to the goods arising after or from the use of the goods. Faulty, unused goods will of course be replaced. MyCityHighlight AG is not liable for damage resulting from the use of the goods.

Our Prices

Prices are subject to change at any time. All prices are quoted in Swiss francs (CHF) and include VAT at the statutory rate.

Right of cancellation and place of jurisdiction

You have the right to cancel this contract within seven days of placing your order without giving any reason. This does not apply to products or documents (e.g. detective trail files) that have been sent online.

To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (letter sent by post or email). The date of dispatch of your notification of the exercise of the right of cancellation is decisive for compliance with the cancellation period.

If you cancel this contract, we must refund all payments that we have received from you (including delivery costs) immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. The prerequisite for repayment is the return of the ordered items.

Place of jurisdiction: Bern.

Alternative dispute resolution in accordance with Art. 14 para. 1 ODR-VO and § 36 VSBG

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

Scroll to Top

Medienpartner

🎁 Verschenke unvergessliche Erlebnisse! 🎁

 Überrasche deine Liebsten mit einem Gutschein für unsere Detektiv-Trails und schenke Abenteuer, die in Erinnerung bleiben.

Jetzt bestellen

✨🌲 ✨